The retail messaging problem
Retail businesses across the Arab world face the same daily challenge: a flood of repetitive WhatsApp and Instagram messages from customers asking about product availability, store hours, sizes, colours, return policies, and delivery times. These questions are simple — but answering them manually consumes hours of your team's time every day and leads to delayed responses, missed sales, and frustrated customers.
How Chatwiser solves it for retail
Chatwiser connects to WhatsApp, Instagram DMs, and Facebook Messenger — and handles your most common retail queries automatically. Your team only steps in for the complex, high-value conversations. The result: faster responses, fewer missed messages, and a team that can focus on closing sales instead of answering repetitive questions.
How to set it up for your retail business
- 1
Connect your channels
Link your WhatsApp Business number, Instagram account, and Facebook page to Chatwiser in minutes. No technical setup required.
- 2
Build your retail FAQ flow
Use our visual builder to create a menu-driven bot that handles your top 10 most-asked questions — product availability, store hours, sizes, returns, and more.
- 3
Set up keyword triggers
Configure keywords in Arabic and English: 'price', 'سعر', 'delivery', 'توصيل', 'hours', 'أوقات' — each triggers the right automated response.
- 4
Enable live agent handoff
When a customer has a complex request, the bot passes the conversation to a human agent seamlessly — with full chat history visible to your team.
What retail businesses achieve with Chatwiser
- 80% of frequently asked questions answered automatically — no human needed
- 30-second average response time, even at midnight
- Fewer missed sales from unanswered messages during busy periods
- Your team handles 3× more conversations without extra headcount
- Full Arabic and English support — serve all your customers
Frequently asked questions
Does it work in Arabic?
Yes. Chatwiser is Arabic-first. Your bot can reply in Arabic with full RTL support, including Arabic keywords and customer names.
Can I connect both WhatsApp and Instagram?
Yes. Chatwiser is a multi-channel platform. You can manage WhatsApp, Instagram DMs, Facebook Messenger, and web chat from one unified inbox.
How long does setup take?
Most retail businesses are live within one hour. Our guided setup walks you through connecting your channels and building your first bot.